Refund policy
Return & Refund Policy
At CapCannon, we stand behind the quality of our products and want you to feel confident in your purchase.
Money-Back Guarantee (Add-On Purchase Required)
A 30-day money-back guarantee is available exclusively as a purchasable add-on at checkout. Customers who purchase this guarantee at the time of their original order are eligible for a full refund within 30 days of delivery for any reason, no questions asked.
This guarantee must be selected and paid for at checkout to be valid. It cannot be added retroactively after an order has been placed.
Standard Orders (Without Money-Back Guarantee)
For orders placed without the money-back guarantee add-on, we do not accept returns or issue refunds except in the case of items that arrive damaged or defective as outlined below.
Damaged or Defective Items
If your item arrives damaged or defective, you must contact us within 48 hours of delivery at thelockcap@gmail.com with all of the following:
- Your order number
- Clear photo evidence of the damage or defect
- A video demonstrating the defect if applicable
- Photo of the original packaging
Claims submitted without complete evidence will not be eligible for a refund or replacement. We reserve the right to request additional documentation before approving any claim.
Non-Refundable Situations
We do not issue refunds for:
- Orders marked as delivered by the carrier
- Items reported missing after the 48-hour damage window
- Buyer's remorse or change of mind (without money-back guarantee)
- Items not in original condition
- Items returned without prior approval
- Orders placed without the money-back guarantee add-on
Delivered Packages
Once a package is marked as delivered by the carrier to the address provided at checkout, CapCannon is not responsible for lost, stolen, or missing packages. Customers are encouraged to file a claim directly with the carrier and provide us with the claim number for reference.
Returns
Return requests are only accepted for customers who have purchased the 90-Day Warranty add-on or the Money Back Guarantee All returns must be:
- Requested within 90 days of delivery
- Unused and in original packaging
- Shipped back at the customer's expense to the return address we provide upon request
Once your return request is approved, we will provide you with the return shipping address via email. Refunds are issued only after the returned item has been received and inspected, and apply to the product price only. The 90-Day Warranty fee and any other add-ons (such as Shipping Protection) purchased with the order are non-refundable.
How to Contact Us
Email: thelockcap@gmail.com We aim to respond within 24–48 hours on business days.